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How to Handle a Supplier Return

Return defective or excess goods to a supplier and record refund payment.

Goal: Goods returned to supplier, stock reduced, and refund from supplier recorded.
Purchases Purchase Return
Phase 1 · Locate the original purchase
  1. Purchases → List Purchases. Find the purchase to return against.
  2. Open purchase detail (Sidebar → Purchases → List Purchases → purchase detail).
Phase 2 · Create purchase return
Where: Sidebar → Purchases → List Purchases → create return
  1. From purchase detail, create Purchase Return.
  2. Select products and quantities to return to supplier.
  3. Submit. Stock is reduced from warehouse.
More detail → Purchases
Phase 3 · Record refund from supplier
  1. Open purchase return from Purchase Return list.
  2. Add Payment to record refund received from supplier.
  3. Or use Suppliers → Pay Return Due for bulk settlement.